Terms & Conditions
Last updated: 1 September 2025
Contents
1) Overview
These terms govern your use of our website and services, including purchasing stationery packs. By using our site or placing an order you agree to these terms.
2) Orders
- Choose your province, school and grade (or search) and select a pack.
- Complete required details (for labelling and communication).
- Your order is accepted when we confirm it to you (e.g., email confirmation).
- If an item is unavailable, we may substitute a like-for-like item of similar quality/value.
3) Pricing & Payment
- All prices are shown in ZAR. Any applicable taxes/fees will be displayed during checkout.
- Payment is due at the time of order unless otherwise agreed. Secure payment partners/processors may be used.
- We may change prices before an order is placed; confirmed orders are not affected.
4) Delivery/Collection
- We deliver/hand over packs according to the arrangements communicated for your school (e.g., bulk delivery to school before term starts or another agreed method).
- Risk passes on delivery/collection. Please check your pack and report issues promptly.
5) Returns & Refunds
- If an item is defective or incorrect, contact us within 7 days of delivery for a repair/replacement or refund as required by law.
- Returns must be unused and in original condition where reasonably possible.
- Personalised items (e.g., labels with a child’s name) may not be returnable unless defective.
6) Acceptable Use
You may not misuse the site, attempt to access data without permission, or interfere with others’ use of the service.
7) Intellectual Property
All content, trademarks and materials on the site are owned by us or our licensors. You may not reproduce or distribute them without permission.
8) Third-Party Services
We may use third-party services (e.g., hosting, payments). Their terms and privacy practices apply to their services.
9) Disclaimer & Liability
- Services are provided “as is” and “as available”. We take reasonable care but do not warrant uninterrupted or error-free operation.
- To the maximum extent permitted by law, our total liability arising from your use of the services will not exceed the amount you paid for the relevant order.
- Nothing limits liability for death or personal injury caused by gross negligence, fraud, or other liability that cannot be limited by law.
10) Governing Law
These terms are governed by the laws of the Republic of South Africa. Disputes shall be subject to the exclusive jurisdiction of the South African courts.
11) Changes
We may update these terms from time to time. Material changes will be posted on this page with a new “Last updated” date.
12) Contact
Questions about these terms: sales@essentialstationeries.com
This page is a general template and does not constitute legal advice.